Cancellation policy - and form

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods. However, the period does not begin before the purchase contract has become binding for you through your approval of the purchased item.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory. The withdrawal should be addressed to:


lavendels
Wessel & Werner GbR
Kreuzstraße 13
80331 Munich

E-Mail: info@lavendels.de

To meet the withdrawal deadline, it is sufficient for you to send the notification of exercising the right of withdrawal before the withdrawal period expires.


Consequences of withdrawal

If you withdraw from this contract, we will reimburse you all payments received from you, including delivery costs (except for the additional costs arising from your choice of a type of delivery other than the least expensive standard delivery offered by us), without delay and no later than fourteen days from the day on which we receive the notification of your withdrawal from this contract. We will use the same means of payment that you used for the original transaction unless expressly agreed otherwise with you; in no case will you be charged fees for this reimbursement. We may withhold reimbursement until we have received the goods back or you have provided evidence that you have sent the goods back, whichever is earlier.

You must return the goods immediately and in any case no later than fourteen days from the day on which you inform us of the withdrawal of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the costs of returning the goods.

The goods must be returned to: lavendels GbR, Sendlinger Str. 47, 80331 Munich

You only have to bear the cost of any loss in value of the goods if this loss in value is due to handling them beyond what is necessary to check their condition, properties, and functioning.

Exclusion/expiration of the right of withdrawal:

A right of withdrawal does not exist according to § 312g para. 2 BGB, among others, for contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. For orders from companies within the meaning of § 14 BGB, the above right of withdrawal also does not apply.

End of withdrawal instructions


Sample withdrawal form

(If you want to withdraw from the contract, please fill out this form and send it back.)

— lavendels GbR, Kreuzstraße 13, 80331 Munich, email: info@lavendels.de

— I/we (*) hereby withdraw the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)

— Ordered on (*)/received on (*)

— Name of the consumer(s)

— Address of the consumer(s)

— Signature of the consumer(s) (only for notification on paper)

— Date


_______________
(*) Please delete where inapplicable Download sample withdrawal form